24h Support
Helpdesk, First-level-support & 24/7 Service Hamburg
First and second level support at the Hamburg location
The global market never sleeps. It is a matter of course for us to be available around the clock. Because when our customers finish work in Malaysia, The ones in the US are just getting up. We offer you professional support. 24 hours a day, 7 days a week, 52 weeks a year. Also on Christmas. This guarantees the highest possible security and protection against long downtimes.
Our helpdesk offers you:
- Help desk and 24/7 service from Hamburg, Germany
- 5 service departments within business hours - you do not reach a call center, but the experts who know and support your system.
- Remote maintenance tools, supported by telephone correspondence, enable fast fault diagnosis and troubleshooting services.
- Monitoring (proactive monitoring of your systems and service, constant checks, reports on error history, on request SMS notification)
You can reach us during business hours:
- by mail to support@pascal.de
- Online ticket booking via the customer portal
- by phone +49 (40) 30611 – 0
Of course, we can also be reached outside our business hours by our customers under
First-level support from Hamburg
Do you have special inquiries for our employees? No problem: we are happy to help. Our helpdesk is there for you around the clock. If the employee cannot help you personally, your request will be immediately forwarded to the experts.
Second-level support from Hamburg
If the solution to the problem is more complicated, we can call in second-level support for other specialists. This ensures that you always get the right help for your question.